Refund Policy

Effective date: [OPERATOR TO COMPLETE: effective date of these terms]

1. Nothing is on sale yet

Billing is not live. Checkout is in test mode, no plan can be purchased today, and no card details are collected anywhere on this site. This policy describes what will apply once paid plans open.

2. Dodo Payments is the merchant of record

All purchases of einvoicecheck.ae plans are sold and processed by Dodo Payments, which acts as the merchant of record. Dodo takes the payment, issues the receipt, and executes refunds back to your original payment method. We never hold your card details and cannot move money ourselves - we authorise the refund, Dodo performs it.

3. Try before you pay

Every plan starts with a free trial - 100 validations, no card required. The trial exists so that you can prove the API works on your real invoices before any money is involved. Use it.

4. The refund window

• First payment on a plan: if the service does not do what this site says it does, request a refund within 14 days of that first charge and we will authorise a full refund, regardless of how many validations you ran.
• Renewals: subscription renewals are not refunded by default. Cancel before the renewal date to avoid the charge - cancellation stops future billing and your key keeps working to the end of the period you already paid for.
• Accidental duplicate charges: refunded in full, always, no time limit.
• Sustained outage or a validator defect that made the service unusable: tell us and we will refund the affected period, pro rata, on request.
• If we discontinue the service: we refund the unused remainder of any prepaid period, pro rata.

5. What we will not refund

• A rejection by your accredited service provider or by the FTA. einvoicecheck.ae is a preflight validator. It is not FTA-accredited, it does not transmit legal e-invoices, and passing our validation is never a guarantee of downstream acceptance. This is stated on every page of this site before you buy anything.
• Tax penalties, fines or losses of any kind. See the limits in the Terms of Service.
• Renewals after the plan has been used normally for the period, outside the cases above.

6. How to request a refund

1. Email [OPERATOR TO COMPLETE: support email address - not yet provisioned] with the email address on the subscription and the reason. You do not need to justify a request made inside the 14-day window.
2. We acknowledge within [OPERATOR TO COMPLETE: support response-time commitment] and authorise the refund with Dodo Payments.
3. Dodo Payments returns the money to your original payment method. The time it takes to appear depends on Dodo and on your bank or card issuer.

You may also raise the request directly with Dodo Payments using the receipt they sent you, since they are the seller of record for the transaction.

7. Contact

Refund and billing questions: [OPERATOR TO COMPLETE: support email address - not yet provisioned], or see the contact page.